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Story 608 Sept 2026· The Economic Times

Irdai fines ICICI Lombard Rs 1 crore for outsourcing, vendor management lapses

The Insurance Regulatory and Development Authority of India (IRDAI) has imposed a ₹1 crore penalty on ICICI Lombard General Insurance. The fine was levied due to lapses in outsourcing, vendor management, and corporate governance. Specifically, the regulator found that the insurer failed to properly classify event management services involving agents of other insurers as outsourced activities, and did not report the related expenses as required.

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What this means

This penalty underscores IRDAI's increasing scrutiny over compliance with outsourcing and vendor management guidelines in the insurance sector. The regulatory action reinforces the expectation for all regulated entities, including banks with insurance subsidiaries or bancassurance operations, to maintain stringent corporate governance and transparent reporting practices for all outsourced activities. Non-compliance, even on classification, carries significant financial repercussions.

Most affected: Insurance Sector & Bancassurance

Key takeaway: Review internal policies and ensure strict adherence to outsourcing, vendor management, and corporate governance guidelines, especially concerning third-party engagements.

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