Briefing · Tue, 20 October 2026

A fraud victim shared her OTP, and SBI still has to pay

The Kerala High Court has ordered SBI to refund Rs 3.73 lakh to a retired principal who lost the money after sharing an OTP with a fake caller.

The court placed the case under the RBI's zero-liability rule, which protects customers in certain unauthorised transactions where neither bank nor customer is at fault. Elsewhere, Bajaj Finance grew its gold-loan network to 2,022 branches but stopped short-tenor loans after borrowers missed payments. Abroad, the IMF projects 3.1% global growth in 2026 and warns that energy-importing economies like India face extra pressure.

The Big Picture

The common thread is that risk keeps landing with whoever is supposed to manage it: SBI must absorb a Rs 3.73 lakh fraud loss, Bajaj Finance has dropped short-tenor gold loans after missed payments pushed up its Stage 2 assets (loans showing early signs of strain), and the IMF sees global inflation climbing to 4.7% this year as an energy shock hits importers. For a banker, the Kerala ruling means weak fraud controls can turn into direct losses, even when a customer hands over an OTP. For an ordinary saver or borrower, it means reporting an unauthorised debit quickly matters, and gold-loan terms may become stricter at some lenders. Watch Bajaj Finance's Stage 2 numbers in its next quarterly update to see whether halting the short-tenor schemes has eased the strain.

Tue, 20 October 2026

Top Stories

Banks

Kerala High Court orders SBI to refund Rs 3.73 lakh to fraud victim who shared an OTP

According to Livemint, citing a report in The Indian Express, the Kerala High Court has directed the State Bank of India to refund Rs 3.73 lakh to a retired college principal after an unauthorised transaction on her debit card. She had received an SMS warning that her card would soon be blocked, followed by a call from an official-looking number offering reactivation. Trusting the caller, she shared an OTP (one-time password) for the 'registration' of a purported SBI Secure App, and Rs 3.73 lakh left her account. The court held that the case fell under the RBI's 'zero-liability' provision, which the report describes as covering certain unauthorised transactions involving a third-party breach where neither the bank nor the customer is at fault. The surprise is in the outcome. Sharing an OTP did not, in this case, put the loss on the customer.

Why it matters

The mechanism is the RBI's zero-liability provision. As described in the report, it applies to certain unauthorised transactions caused by a third-party breach where neither bank nor customer is at fault, provided the customer notifies the bank within three working days of receiving communication about the transaction. The people most directly affected are customers targeted by impersonation scams, in which fraudsters pose as bank, ED, RBI or police officials and use fear and urgency to extract OTPs, CVVs or PINs. For banks, the ruling shows that a customer having handed over an OTP may not, on its own, settle who bears the loss. The facts and the timing of the complaint matter. Bankers should watch whether similar claims cite this judgment, and should check that complaint logs, alert records and reporting timestamps can show clearly when a customer flagged a fraud.

Livemint · Tue, 20 October 2026
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Banks

Bajaj Finance adds 321 gold-loan branches, reaching 2,022, but halts short-tenor schemes

According to NDTV Profit, Bajaj Finance added 321 gold-loan branches in the September quarter, taking its network to 2,022. It has also stopped its short-tenor schemes, meaning loans with shorter repayment periods, after customers missed interest payments or loan renewals. Those lapses pushed up its Stage 2 assets, loans flagged as showing early signs of strain.

Why it matters

The lender is expanding its gold-loan reach quickly while removing one product that customers were struggling to keep current. Borrowers who relied on the shorter-tenor option lose that choice, and the missed payments have already shown up in a weaker-looking loan book. The next thing to watch is whether Stage 2 assets ease once these schemes stop, or whether the strain spreads as the larger branch network starts lending.

NDTV Profit · Tue, 20 October 2026
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Fintech

Livemint: UPI's QR code has quietly retired the kirana store's toffee-for-change jar

According to Livemint, the jar of toffees that shopkeepers once handed out in place of small change has all but disappeared from kirana stores and pharmacies across India. The publication links this to UPI, the instant phone-to-phone payment system, which it says has rewritten the payment experience for customers and merchants over the past ten years. Some, Livemint notes, even argue that an unintended consequence of the UPI revolution has been a secular decline (a long-term fall rather than a temporary dip) in candy sales. The candy is a sideshow. The real point is that the QR code has become how small merchants get paid.

Why it matters

When a customer scans a merchant's QR code and pays through UPI, the exact amount moves digitally, so the old problem of finding a few rupees in coins simply goes away. Livemint's framing is that this has changed everyday payments at both ends of the counter: customers no longer need cash, and shopkeepers no longer need to keep loose change on hand. The groups most visibly affected are small neighbourhood businesses such as kirana stores and pharmacies, whose routine transactions are exactly the low-value, high-frequency kind where small change used to run short. The article does not quantify how far this shift has gone, so the toffee jar is an anecdote, not a statistic. For bankers, the question to watch is what this widespread merchant adoption of QR payments leads to next, and the article itself does not answer that.

Livemint · Tue, 20 October 2026
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Global

IMF projects 3.1% global growth in 2026 as AI boom, energy shock and $12.3 trillion developing-world debt cloud outlook

According to CNBC-TV18, the IMF's October World Economic Outlook projects global growth of 3.1% in 2026, edging up to 3.4% in 2027, with global headline inflation (the overall rise in prices, including food and fuel) expected to climb to 4.7% this year before easing to 4.1% in 2027. The figures emerged from the IMF and World Bank annual meetings in Bangkok, which concluded on October 18, where policymakers weighed an AI-driven investment boom against an energy shock triggered by the West Asia war, rising government debt and fragile financial markets. Central bankers there discussed the possibility that interest rates may need to stay higher for longer, as AI spending and heavier government borrowing push up demand for capital. For Indian banking, the warning that energy-importing economies face greater pressure is the line to underline.

Why it matters

The mechanism is simple enough. AI projects and governments are both competing for the same pool of capital, and that competition pushes up borrowing costs, while spending on data centres, chips and power infrastructure could feed inflation before any productivity payoff arrives. The IMF's Global Financial Stability Report flagged rising sovereign bond yields (the return investors demand to lend to governments) as a potential source of instability, alongside cyber incidents and a possible AI-related market correction if investment or profit expectations disappoint. Energy importers and lower-income economies are named as most exposed, which means fuel costs and financing conditions may matter more for them than headline growth. The second-order effect to watch is whether 'higher for longer' rates abroad keep bond yields elevated, which would affect the value of bonds banks hold and the cost of raising money. Bankers should also keep an eye on cyber risk, which the IMF now lists alongside market risks rather than treating it as a back-office concern.

CNBC-TV18 · Tue, 20 October 2026
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Fintech

Income Tax Department folds four TDS forms into a single Form 141, with new Schedule E from October 1, 2026

According to Business Standard, the Income Tax Department has merged four tax deducted at source (TDS, tax the payer withholds and deposits on the recipient's behalf) reporting forms, 26QB, 26QC, 26QD and 26QE, into one Form 141. The form covers individuals and Hindu Undivided Families (HUFs, a family unit treated as a separate taxpayer) dealing with property purchases, rent, payments to contractors and professionals, and virtual digital asset transfers such as cryptocurrencies. It combines tax payment and reporting in one process and is part of the move to the Income-tax Act, 2025. From October 1, 2026, a new Schedule E also lets resident individuals and HUFs buying property from non-resident sellers report TDS without obtaining a TAN (Tax Deduction and Collection Account Number). For banks, this touches a large share of retail customers, particularly home-loan borrowers.

Why it matters

Form 141 has five schedules: A for rent, B for property bought from resident sellers, C for contractor and professional payments, D for virtual digital assets, and E for property bought from non-residents. One form cannot mix categories, so a tenant who also buys a flat files twice, and multiple deductees in one form must share the same deductee category and month of deduction. The biggest practical relief goes to resident home buyers purchasing from non-resident sellers, who per the report no longer need a TAN for that transaction once Schedule E applies. The form is filed on the e-filing portal using PAN credentials, within one month from the end of the month in which TDS is deducted. Simpler paperwork does not shrink the obligation itself, so customers who pick the wrong schedule or miss the deadline are still on the hook, and companies must keep using their TAN-based forms.

Business Standard · Tue, 20 October 2026
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